1. Parties
These terms apply between Scroll Ahead Private Limited (Service Provider) and the individual/entity availing its services (Customer).

2. Orders
Orders are accepted at the Customer’s premises through our representative.

A valid order requires a completed Order Request Form and full payment.

The photo shoot date will be scheduled exactly 7 working days from the date of order acceptance.

3. Pricing & Payment
Full payment must be made upon order placement.

Payments can be made via cheque/DD/online transfer.

No refunds will be issued once payment is made.

Additional charges apply for rescheduling due to inaccessibility or customer cancellations at the last minute.

4. Rescheduling & Cancellation
Rescheduling requests must be made at least 3 days in advance and can be set within 15 days of the original date.

Last-minute cancellations (when the photographer arrives) will incur a ₹1,000 penalty, payable before rescheduling.

5. Photography Services
Photo selection, composition, and editing are at the sole discretion of Scroll Ahead.

Images will be uploaded without edits and available via a drive link for 30 days.

Requesting access after 30 days will incur additional charges.

The customer must ensure that photographed areas do not violate third-party intellectual property rights.

6. Third-Party Platforms:
Scroll Ahead does not control third-party platforms (Google, Street View, Facebook, etc.).

No refunds will be provided if platform policies change.

7. Complaints & Dispute Resolution
Complaints must be submitted via email within 7 business days of service.

Disputes will first be resolved through negotiation. If unresolved within 30 days, arbitration under Indian law will apply, with Hyderabad as the jurisdiction.

By proceeding with our services, the customer agrees to these terms.